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Archive for the ‘sales’ Category

“Salesmanship-In-Print”

This week on The Adge of Persuasion, Terry O’Reilley talked about Albert Lasker, considered the father of modern advertising. He talked of Lasker’s contract with his audience that in return for listening to the advertising message – they would be entertained or enlightend.

Lasker owes part of his success to a chance encounter with a former Canadian North West Mounted Policeman (NWMP) by the name of John E. Kenedy. It was 1905, the store goes that Kennedy, who had turned his hand to copy writing, sent an note to A.L. Thomas, the head of the Lord & Thomas advertising agency. For some reason, Lasker, who was a junior partner there at the time, got the note. In the note Kennedy promised to reveal the meaning of advertising. Intrigued Lasker agreed to meet with Kennedy.

Kennedy summed up advertising in three words – Salesmanship in Print. The meaning of print has changed over the years, but the basic message is the same.

Your website has two functions marketing and sales. Too many sites focus only on the marketing. Thinking once potential customers reach their site sales will follow. — They won’t!! Your site needs to advertise your product. You need that "Salesmanship in Print" working for you 24 hours a day 7 days a week.

Kennedy worked with Lasker for a while creating some of the fundamental concepts of modern marketing. And, after a hundred years, his ideas on marketing are just a true as today as the were then.

 

I Can Finally Afford It

When asked why he robbed banks Willy Sutton quipped, “Because that is where the money is,”.

In these hard economic times businesses have been slow to learn this lesson. Advertising and marketing are focusing on a demographic that has less and less disposable income and discretionary spending.

Who should businesses be focusing on? Well — people like me.

We are 55+, we have retired or will soon retire; we have inherited or will soon inherit a sizable estate; and while the stock market has hurt our nest egg — for the most part, we are doing quite well.

We are different from our parents generation. A generation that survived a depression, a world world, worked hard all their lives to retire at 65 and die a few years later. We are healthy and expect to stay that way for another 20 or 30 years. However, we are starting to realize our own mortality. We might have something set aside ‘for the kids’. But, they ain’t getting all of it.

Like any group of this size we are a diverse lot. We want to save the planet – but that Cadillac sure looks nice. We don’t need a 35 foot motorhome, 25 feet will work fine, but it better have all the ‘beels and whisles’. Those jet-skis look like fun, how about a kayak, or maybe a sailboat. And PLEASE, don’t make me sit in a cramped airplane seat – give me some leg room and a little luxury – I can finally afford it.

 

Branding With The Favicon

I get a wide variety of news letters. Many contain links to articles posted on other sites. It was one of these links that sent me to an article on CiO Zone.

The site defines itself as a social networking site for IT professionals. As the page finished loading – even before I read the article this ->joomla favicon <- caught my eye. It is the Joomla favicon. Instantly the site lost all credibility. A site that claims to be for IT professionals does not tell potential hackers what content management system it is using.

The favicon is displayed in the address bar on all browsers and in the tabs on browsers that support tabbed browsing. It identifies who you are and is associated with your brand.

Your favicon should be unique and, if possible, reflect your business name, product or service. It acts as a visual link between the page being displayed and your brand.

While small in size, only 16×16 pixels, the favicon is one of the many small things you can do to brand your site.

See my article on online branding for more information.

 

Is Your Site A Good Closer?

Your online form is your sales closer. And, as any good sales person will tell you, closing the deal is what it is all about. Closing is so important, some businesses have a person who comes in just to close the deal. Your online form is that person. Whether the form is to sell your product or to request information – you need a good closer.

Look at your online form as if it were the first time you had ever seen it. Check the following:

  • Is the requested information is in a logical order?
  • Is the same information being requested twice?
    (This is a problem for businesses using third party services – such a PayPal.)
  • Are you asking for unnecessary information?
    (If you have the postal code — you don’t need to ask for the city or province.)
  • Do you automatically format the input or do you force the customer to use your format?
    (People enter phone numbers in many different ways.)
  • Do you validate the fields before the customer submits the form?
    (Yes, fields CAN be validated before the form is submitted.)

Once you have those problems fixed – look at the page layout. Like the disheveled sales person a cluttered form will drive customers away. If necessary beak the form up into a number of pages.

Making your online form a ‘good closer’ is all about making things easier for you customers. It may take some time – but the results are worth it.