My Blogroll

Seth Godin's Blog

Marketing insights by one of Internet Marketing's top guru.

Small Biz Trends

Just started following this blog - the name says it all.

SEOMoz Blog

Information on the latest in the world of SEO.

Occam’s Razor by Avinash Kaushik

"If you can't measure it - you can't manage it." (Drucker). Avinash tells you how to measure everything on your website.

aimClear Blog

Aimed at people doing their SEO and online PR 'in house' - there is a wealth of information on all aspects of promoting your site.

Mashable

THE blog to read for current information and trends in Social Medai.

Copy Blogger

READ THIS if you ever get stuck writing copy

TIMR Web Services
1412 Albatross Ave.
Comox, BC
info@timr.ca
250.218.5285

Archive for the ‘web design’ Category

Your First Business Website

For many new small businesses getting their first website is a confusing and often frustrating adventure. DYI or professional design? Which hosting service? How much should I pay?

For personal service businesses, DYI is a good option. Services like http://www.weebly.com/ offer a wide variety of templates and design options. You still need to pay to register your own domain name, but the fee is very reasonable.

If you are doing online marketing or selling online a professionally is your best option. There are a number of things you should do before you hire a web developer that will help reduce the cost and make the experience less onerous.

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4 Things For Better Online Marketing

Social media marketing sites such as Groupon and Living Social are becoming very popular. Many small businesses are using these sites to drive traffic to their website. Given the high cost of using these services, mainly in ‘lost opportunity costs’, it is very important that small businesses, in particular, plan properly.

Unfortunately, social marketing services almost make it too easy. A fill in a few forms and it is done – just sit back and wait for the traffic. However, as with most things, a little planning before hand can greatly improve your selling experience.

However, the basics of all online marketing still apply. Whether you are using Pay Per Click or running social media marketing campaign you need do these four thing:
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Seeking Design Nirvana

In his blog Seth Godin noted:

Laying out the design of a page or a flyer so it looks like a pro did it takes about ten times as much work as merely using the template Microsoft builds in for free, and the message is almost the same…

To many small businesses are taking the "Quick and Dirty" road to website design. Hiring "Template Hackers" in place of more expensive web designers. While the initail cost is low – the ultiamte cost in lost sales is too high to even consider.
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This is Broken – Again

Restroom sign in Braille

Restroom sign in Braille


While coming back from a trip this spring my wife and I stopped at the Tim Horton’s in Merrit BC. For those of you south of the 49th parallel, Tim Horton’s is the Dunkin Donuts of the north. They are in most, if not all, cities accross Canada. While IMHO, they will never win any awards for great coffee – they are clean, friendly, and you always know what you are getting.

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Google – Caffeine and You

Google recently announced the release of their latest major update – code name ‘Caffeine’. Google has been working on the update for a number of months. The release is currently in a test stage. However, you can expect it to be rolled out across the Google network later this year.
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How Much is a Half Second Worth?

A half of a second isn’t much time. Most of us would have a hard time thinking of something we do that only takes half a second. Certainly it is not enough to worry about!

Wrong!!

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Are Web Forms Costing You Money?

Over the years I have bothered anyone who would listen about the way forms are designed. Problems range from entering unnecessary information to forms that are hard to understand. However, I have always looked at the problem from the user’s point of view.

In this article Jared Spool looks at the cost of poorly designed forms from the businesses’ point of view. In particular he outlines how one business lost potentially $300,000,000 (yes – 3 million dollars) in sales due to one button.

 

Under Construction – NOT!

Finally, made it home from my holiday. Spent a LOT of time driving. This being spring, much of the driving was in road construction zones, constantly slowing down, speeding up and watching for flag people. All-in-all not very enjoyable.

We all know road construction is necessary. And, while we might not enjoy it – we all put up with it. However, ‘Under Contruction’ is something you should never see on a website.

Web page that waste their clients sites with links that go nowhere or to the all too common – “Page Under Construction” message have no place on any website – particularly a business website.

Keep your website professional – check that links still work and never – EVER – link to an “Under Construction” page.

 

Personalized Search

A few years ago I saw an article saying Google had applied for a patented on the concept of basing search results on the users response to the items. The particular application quoted in the article was to base future results on how long a user spent on a page before returning the the search engine. Since then Google has refined the technique to what we now see as personalized search.

Personalized search means your search results are based on your past searches. For example if you are trying to determine the position of your website on the search engine results page (SERP) and continually click on the page once you find it, you may see it rise to a higher position. The search engine has learned your preference for that page when used with a specific set of keywords. Now, the SERP you see has no relevance to that seen by other users searching for the same term.

This means that a high SERP position can no longer be used as the ultimate measure of a websites success in bringing traffic to a site. As personalized search becomes more refined the differences between what you see and what your neighbour sees for the same search results will become more varied.

Search engines are already doing a good job of geo-targeting search results. (see Island Pizza Beats Pizza Hut ) So, a search for a plumber here in Comox is not going to give the same results as a search for an plumber in Victoria or even Campblell River.

So, how do you measure the success of a site? Qualified traffic!

Traffic by itself is a rather useless measure of a sites success. Qualified traffic, users that remain on the site, view at least two pages or, better yet, take some action that will lead to a sale, is the only true measurement. of success.

We still need to use the tools to view the SERP position for someone who doesn’t have a history with your page or keywords. And, we still need tools to get the results of searches from different geographical areas. But, these results now have to be viewed through the lens of personalized search.

 

Know Your Customer

Top Rank had an article on the Marketing blog A Strategic Approach to Internet Marketing with Content & SEO where they interviewed a number of marketing professionals on the importance of content in marketing online. While the comments were insightful, they seemed to me to lack one basic premise, knowledge of you audience. (I left a comment to that effect.)

Too many small businesses treat their website like a shotgun. If you have a wide enough pattern you are going to hit something. Put enough information on your site and someone will buy.

This is the wrong approach.

Think of your website as a laser pointer. Narrow your focus and put targeted information on the website. If you have more than one target audience – segment your website. Keep each area focused. Give your prospective customer the information they want. Don’t make them hunt through a lot of information they don’t want to find the relevant information.

Websites can be segmented in a wide variety of ways. Product segmentation is the most common. But, if you have a product that appeals to a wide variety of people you may want to segment by age, singles and married, families with kids, families without kids. The possiblities are endless. But you have to know your customers.