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Seth Godin's Blog

Marketing insights by one of Internet Marketing's top guru.

Small Biz Trends

Just started following this blog - the name says it all.

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Information on the latest in the world of SEO.

Occam’s Razor by Avinash Kaushik

"If you can't measure it - you can't manage it." (Drucker). Avinash tells you how to measure everything on your website.

aimClear Blog

Aimed at people doing their SEO and online PR 'in house' - there is a wealth of information on all aspects of promoting your site.

Mashable

THE blog to read for current information and trends in Social Medai.

Copy Blogger

READ THIS if you ever get stuck writing copy

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Archive for the ‘branding’ Category

Where In the World Are You

I was adding some information to a client’s. The client runs a bed and breakfast in a rural setting and I was adding the locations of restaurants and pubs near their location to their Google map. An easy job, if somewhat boring.

Adding this information requires getting the latitude and longitude of each location. An application at itouchmap.com makes this a simple operation. One option is to put in the address and it will spit out the latitude and longitude.

Problem #1 – the two most popular local pubs didn’t have their address prominently displayed on their websites. In one case the address was there, but way down on the page. In the second case the address was not on the Home page – but on a inner page.

Problem #2 – In both cases the addresses was not found in Google maps. They were using a local variant of the street address ‘Island Hyway S.’. Google shows the same road as ‘Island Hyway W.’ (Which is strange since it is to the East of the ‘Inland Island Hyway’. )

To be fair to Google Maps – it will actually find the right address if you enter the closest town. However, it displays the address as ‘Island Hyway W.’.

Should you be a slave to Google Maps? (MapQuest couldn’t find the address at all.) I guess it depends on whether you want you want only local people to find you?

 

Don’t Ignore Bad Reviews


FreeFoto.com

I am planning a vacation for later this year. And, for the first time I am booking the rooms online.

We are flying to London and there are a HUGE number of hotels to choose from. So, I started looking at the review on TripAdvisor. One hotel in particular had a four star rating, was reasonably price, for London, and was near where we wanted to stay. It had a great website looked like exactly what I wanted in a hotel. But was getting hammered in TripAdvisor.
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A Yahoo Hompage – Really?

Is it just me – or is the concept of a ‘Home Page’ becoming passé?

Back in the old days, the last century for those of us using Linux, browsers only had one window. And, when you started your browser it opened up your ‘Home Page’. Fast forward to 2010 and even Internet Explorer has tabs and can restore a session.
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CKUA Logo in iPad Launch

Sometimes support can come from the most unlikely of places. For example, how would you like Steve Jobs to present your business to a global audience?

Sound far fetched.

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It Is All Fertilizer

Source Crowsnest Pass Railway Route
The picture is a little before my time (circa 1953).

I started my working career (1966) in Trail BC at Cominco (now Teck Cominco) as a labourer. The work was dirty and dangerous – but not particularly hard and certainly not intellectually challenging. However, looking back, many of things I learnt there are still relevant. One of the most important was in the field of marketing. Which, at that time, was as far from being one of my career goals as a fish trying to fly.

I was working filling bags of fertilizer at Cominco’s Warfield operation.

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Analytic Marketing by MC Hammer

OK – I don’t normally listen to MC Hammer. His music has a good beat – but other than that it leaves me flat. But, were he to target the geriatric crowd – I am willing to bet he would do a good job. MC Hammer understands the value of analyzing his target market.

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Asterix Turns Fifty

I have Google’s search page as the ‘Home’ page on my web browser. Today (Oct 29, 2009) I was surprised to see Asterix in place of the regular logo. Not thinking too much of it – I just went about my regular daily routine. Later, while listening to the CBC, I heard today was the 50th anniversary of the first Asterix cartoon.

For those of you who have never had the pleasure of reading an Asterix comic you can get reprints of their adventures at the Asterix website. Originally in French, the stories tell how the tiny Gaul, Asterix, with Obelix and his other friends and with the help of the Druid Getafix, took on the might of the Roman army are available in many languages.

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UGC – Your Most Valuable Asset

UGC – User Generated Content, recently took another big step forward when Etys, an online store front for hand made and vintage articles, turned to its clients for advertising ideas. They ran a contest for 30 second video promoting Etsy. The results, seen at http://tv.etsy.com/, not only capture the spirit of the company but are innovative and entertaining. As Bob Garfield puts it in Ad Age:

The results are positively remarkable. The 10 semi-finalists are as a group better thought-out and realized than any 10 random commercial running on TV anywhere in the world. And a whole lot more charming. As for the three finalists, each is a means of telling the Etsy story in the Etsy-ish of ways.

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Becoming The Next Dooce

While attending a meeting of programmers and other web geeks, I got to talking with a woman who clearly was non-geek. She told me she was there to learn about blogging and her ambition was to be the next “Dooce”. I did a quick double take – having mentally misspelt the word.

Turns our “Dooce” is a leading “Mommy Blogger”.

A few days later I was reading Seth Godin’s blog on The Next Google. Essentially giving the same advice I give to all our clients who want to be the next whatever – don’t waste your time — it has already been done.

Most of my life I have live in small communities. One common business thread that I see over and over again is

  • Some one gets an idea for a new product – say a candy store
  • They start making money with their business
  • Another candy store opens on the next block.
  • Both stores compete by lowering prices.
  • Eveyone goes broke

We can easily see the cause and effect in a small market. First there is a limited market – an inelastic market. This puts a limit on the demand. As more suppliers enter the market there are more opportunities for customers to substituted services. The price is reduced to either attract or keep clients. At some point price will be reduced to a point where no one can make a profit.

The Internet is different. The demand on the Internet is large – but fixed. The price is zero – not much room for price reduction. And, there is customer inertia.

Lets go back to our small town. If the new candy store had the same prices, they will only attract people who were dissatisfied with the other store. Customer inertia will keep people at the first store if there is no difference in product, price or service. To attract customers, they have to do something different. Being the same is not an option.

Getting back to our potential “Mommy Blogger”. She needs to either find a niche within the genre that is not being served or define her own blog in another manner. Being the next “Dooce” is not an option.

 

Going Viral – What Makes It Work

The major ad agencies have found viral marketing and, some at least, are getting it right.

Viral advertising is the ultimate example of Albert Lasker’s unwritten contract that the ad MUST entertain. For that entertainment we will view the advertiser’s message. With viral advertising, not only will we watch the message, we will share it with our friends.

But, there are rules!

Viral advertising grew out of the ‘DYI’ videos that were posted to sites like YouTube. Even when we know the ad took hundreds of hours and tens of thousands of dollars to produce – it must look as if it is something anyone could have done. It must not lose the ‘common touch’ that is the basis of the viral video.

And, the message must be subtle. Take this video for Geico. The product is never mentioned. The only reference to the product is the Geico spokes-gecko. And, even that is almost hidden in the background.

Getting your message viral can increase traffic to your site but more – it increases brand awareness. Keep the video entertaining and the product message subtle.

Here are a two more examples of good viral advertising:
Extreme Sheep Herding
T-Mobile Dance

 
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